Implementing Live Chat in your website

Importance of having Live Chat

Website live chat is the most viable method to interact with visitors. On an average, more visitors interact in chat, over email and phone. Latest live chat platforms further support mobile along with its back-end dashboard. Live Chat significantly reduces the response time and thereby increase conversation rate from visitors drop into the website. There is a good number of providers in Live Chat implementations both free and paid. Here is a detailed comparison among leading Live char players.

Leading players in Live Chat



Liveperson is one of the leading player in  Live Chat. It allows you to stay connected with your customers every time. In Liveperson chat buttons can be displayed whenever agents are available, allowing customers to initiate chat engagements from their desks, smartphones, or tablets. Using this chat, we can transfer chats to other agents such as second-level support.


Olark logo

Olark is another famous leading player in Live Chat. Olark live chat allows you to talk directly with customers. Using Olark, We can automatically send  greeting message or manually via the chat console also it  reveals who’s on your website and exactly what they are doing.



Zopim is a famous Chat to engage customers fast. Using zopim,  Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience. Also this lets you reach out and talk to customers before they even ask a question.

Free live chat for any website

tawk-to logo is a 100% FREE live chat app that lets you monitor and chat with visitors on your site. More than 250000 companies use to provide real time support and service to their customers. Using, Stay connected anywhere and be in touch with your customers from your computer, or your mobile. wordpress plugin

To install on your WordPress site follow these steps :

  • Install the Free plugin from the WordPress directory and activate it.
  • Go to Settings, then to the sub menu, and login to your account to select a widget.
  • Customize the chat widget from within the dashboard to your preference. Magento plugin

Adding a live chat feature to your Magento-based web shop will give your online visitors a chance to chat with you in real time straight from your shop. Steps to add live chat feature to Magento .

  • Download Live Chat plugin for Magento.
  • Unpack it. Copy the contents from the livechat_magento folder to your Magento installation directory.
  • A new LiveChat tab will appear in your Magento panel, click on it to proceed.
  • Enter your LiveChat login and press Save.

Tawkto Mobile apps

Answer chats when you’re on the go using the for mobile app.Please visit the Google Play store to download the app: Download for Android Beta.


Morbits is One of the biggest and Proven Digital Marketing and Inbound Marketing Company from Kochi,Kerala. We undertake Web Development , Ecommerce , Mobile Apps, SEO, Server solutions , SMS,Newsletters, ORM and More since 2008

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