Implementing Live Chat in your website
Importance of having Live Chat
Website live chat is the most viable method to interact with visitors. On an average, more visitors interact in chat, over email and phone. Latest live chat platforms further support mobile along with its back-end dashboard. Live Chat significantly reduces the response time and thereby increase conversation rate from visitors drop into the website. There is a good number of providers in Live Chat implementations both free and paid. Here is a detailed comparison among leading Live char players.
Leading players in Live Chat
Liveperson is one of the leading player in Live Chat. It allows you to stay connected with your customers every time. In Liveperson chat buttons can be displayed whenever agents are available, allowing customers to initiate chat engagements from their desks, smartphones, or tablets. Using this chat, we can transfer chats to other agents such as second-level support.
Olark is another famous leading player in Live Chat. Olark live chat allows you to talk directly with customers. Using Olark, We can automatically send greeting message or manually via the chat console also it reveals who’s on your website and exactly what they are doing.
Zopim is a famous Chat to engage customers fast. Using zopim, Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience. Also this lets you reach out and talk to customers before they even ask a question.
Free live chat for any website
Tawk.to is a 100% FREE live chat app that lets you monitor and chat with visitors on your site. More than 250000 companies use tawk.to to provide real time support and service to their customers. Using tawk.to, Stay connected anywhere and be in touch with your customers from your computer, or your mobile.
Twak.to wordpress plugin
To install tawk.to on your WordPress site follow these steps :
- Install the Free plugin from the WordPress directory and activate it.
- Go to
Settings, then to the
Tawk.tosub menu, and login to your tawk.to account to select a widget.
- Customize the chat widget from within the tawk.to dashboard to your preference.
Tawk.to Magento plugin
Adding a live chat feature to your Magento-based web shop will give your online visitors a chance to chat with you in real time straight from your shop. Steps to add tawk.to live chat feature to Magento .
- Download Live Chat plugin for Magento.
- Unpack it. Copy the contents from the livechat_magento folder to your Magento installation directory.
- A new LiveChat tab will appear in your Magento panel, click on it to proceed.
- Enter your LiveChat login and press Save.
Tawkto Mobile apps
Answer chats when you’re on the go using the tawk.to for mobile app.Please visit the Google Play store to download the app: Download tawk.to for Android Beta.
December 14, 2017
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